Memos, E-mails and Letters
Course Objectives
This course was designed in response to the growing popularity of email and the subsequent need for information on how to craft appropriate email messages, send resumes and cover letters via email, communicate with colleagues, and how to participate in electronic mailing lists. Anyone
who uses email (regardless of regularity or purpose) will find this workshop to be useful.
This course includes explanations and activities to include audience participation.
Course Outline
• Defining Communication Objectives
• The Language of Communication.
• 10 Steps to Good Business Writing
• Strategy, Coherence, Grammar, Cohesion, Paragraphs and Topic Sentences
• Questionnaire-7 Deadly Sins of working with E-mail
• Customer Care and Email Creating Electronic Rapport
• Netiquette -Elements and Formatting
• Grabbing your Readers Attention
• Types of E-mails and Subject Headings
• Flaming. What is it and How to Deal with It?
• Five Steps to Grasp your Readers Attention
• The Weakest Link in your Business Writing
• Write It! The Perfect E-Mail
• E-Mail Presentation
• Course Review and Objectives
Outcomes
On completion of the course, you will be able:
• To solve problems requiring the application of skills in e-mail communication
• To produce work-based writing that is clear, concise, appropriate, accurate and informative to
produce work-based e-mails in an acceptable format and style
