Synopsis

• What is anger? What is conflict?
• How we are raised determines our attitudes. Why we feel the way we feel?
• The roots of conflict miscommunication and conflict
• Opposing objectives 3 steps to keeping control
• Out of control people focusing on stresses defusing the conflict validating the concerns of others.
• Opening communications in a group setting
• The Factors that Escalate Conflict
• Types of Conflict
• A Conflict Self-Evaluation Questionnaire
• Conflict management and communication styles
• Working with customers and conflict
• Organizational Conflict and Teamwork
• A Model for Managing Conflict
• Conflict Resolution Skills

Motivating The Team

The Workshop will cover topics such as Maslow's Hierarchy of Needs * McGregor's Motivational Factors * Exploring Motivational Style.
Key objectives:-

By the end of the training participants should be able to...
• Define 'Motivation' and apply it to their experience
• Evaluate the five levels in Maslow's Hierarchy of Needs
• Analyze their management style using McGregor's Management Theory
• Explore McGregor's Theory Y assumptions
• Recognize the factors that help to motivate people
• List the areas where they can take action to motivate their team
• Name the ten best ways of rewarding people in work
• Identify their predominant motivational trait
• Use constructive feedback to action plan the transfer of skills and knowledge acquired into the workplace