This is a highly interactive course with lots of group participation and activities.

Target Audience

This course is designed for anybody who is considering a position that involves negotiation, whether in a management position, sales/buying capacity, human resources. The course is designed to help participants develop strategies and prepare for effective negotiation. Topics discussed include defining negotiation, outcomes of negotiation, the stages of negotiation and negotiation skills and styles.

Course Outcomes:

• By applying the principles and techniques taught, delegates will be able to better understand the dynamics of effective negotiation. In particular you will:
• Demonstrate an increased understanding and awareness of the role of a Professional Negotiator Improve your own personal Negotiation Skills
• Identify through group and individual activities the skills, knowledge and understanding necessary to be an effective negotiator in a competitive environment
• Develop general strategies for Successful Negotiation
• Produce win-win resolutions for all parties
• Identify your own negotiation style and it's potential strengths and weaknesses

Course Outline

• Pre-negotiation Skills
-Information and Effective Communication
-Body Language and Mirroring
-Dealing with Aggressive Behavior
-Peoples' Different Perspectives in Bargaining and Negotiating

• Interpersonal Communication
-Personal Presentation
-Etiquette
-Identifying and Overcoming Barriers to Effective Communication
-Cultural Barriers to Negotiation
-Questioning techniques to understand values and build relationships
-Key skills and processes to prepare for successful negotiations
-Transactional Analysis-understanding behavior and improving communication
-Effective Communication, Defining Communication and the Communication process
-Your Personal Communication Style self analysis/skills audit Positive and Assertive
-Communication -Saying yes when you should be saying No!
-Conflict Resolution-Assertiveness-Options and Models available-Our Personal Style

• The Negotiation process
-What is Negotiation
-Outcomes of Negotiation
-Definition of Successful Negotiation
-4 Key Stages of Negotiation
-Negotiation Skills
-Uses of Negotiation
-Positional Bargaining
-Initial Stage Communication and Negotiation
-Negotiation Styles Negotiation Method Negotiation Mistakes
-Contract Negotiation
-Final Stage
-Summary
-Prepare personal action plan to support return to the workplace

email:info@britishcommunication.com