Training will be used to facilitate a discussion group within the organization to determine what the specific issues are in the workplace that is giving rise to conflict and stress. It has a very personal slant which means that it focuses on the following:
How stress affects the individual participants and allows each participant to assess; how stress affects them and the organization locally; what they can do to manage stressful situations; how to alleviate personal stress and stress within teams and how to cope with external factors that cause stress on individuals and teams.

Synopsis -
Intro - what the workshop is about and what will be covered:

• Facts and Figures - Establishes how important managing Stress is
• What is stress - definitions and how it's experienced
• What causes stress - a chance for the group to brainstorm
• The Stress Response and the long term effects of stress
• How we respond to stress - symptoms- Physical, Psychological and Behavioral
• How do you respond to stress - Worksheet to be completed to assess how stressing events alter our thoughts, feelings and behavior
• How do you cope with stress - Post worksheet discussion - identifying what aspects could be altered to alter the stress experience
• What we can do to alleviate stress
• Relaxation session (Relaxation guide provided that can also be given as a handout)
• Questions + feedback

This training course will cover the following topics:
1. Introduction
Why pressure occurs, the unique stresses involved. How pressure can be positive and why it can lead to stress unless properly managed.
2. Stress
Defining stress, how the body responds, sources of stress in the workplace and its signs amongst staff.
3. Your thoughts
How your thoughts and your perspective can influence stress, and how to control it in order to reduce pressure.
4. Your responses
How your response to pressure influences your stress levels; tips for controlling your responses to time, workload, change, people, conflict and yourself.
5. Your lifestyle
How your lifestyle can limit or increase stress; tips for staying fit, healthy and relaxed, and getting help and support when required.

6. Getting results
To get results you need to recognize stress, know how to apply first aid (mental and physical) and aim to prevent rather than cure; identify your stress levels with the stress test.
7. Stress in your organization
How to ensure you’re not a source of pressure at work on others, how to help others and how to encourage a low stress culture.
Key Objectives:
• Recognize the signs, symptoms and causes of stress for individuals both in and outside the workplace
• Learn how to stay calm even in moments of high tension
• Help others to manage their stress and identify ways of improving team performance
• Understand the importance of relaxation in improving health and concentration levels
• Quick and effective tips to reduce stress
• How to recognize and manage your stress triggers
• Respond to conflicts at work